General Manager - Victoria, TX

General Manager - Victoria, TX
Full Time, MUST BE AVAILABLE TO WORK MOST WEEKENDS
From Tuesday-Sunday
$45,000-$50,0000
Associates degree preferred and managerial experience
Must have a professional appearance
 
Overall, Park Operations

• Monitoring and maintaining park procedures to ensure a safe, family friendly environment

• Ensuring all opening/closing procedures are being followed by supervisors and employees
• Must close the park a minimum of 2x per week

• Ensuring that all procedures are followed by staff to provide safety and the best possible customer experience
• Model and encourage friendly, fun, courteous attitude and behavior among employees.

• Responsible for cash overages and shortages
• Setting and follow up with policies and procedures for overages/shortages
• Balance POS at beginning and end of each shift
• Handling credit card disputes

• Oversee tracking of ticket/prize payouts on Redemption/Merchandising Games
• Work w/ office assistant to complete Weekly reporting of sales/payouts/ROI for all games and attractions.

• Food & Beverage
• Supplies

• Creating, updating, and completing project lists
• Maintaining, updating and completing daily/weekly tasks
• Evaluating completion of maintenance, tasks, and projects

• Overall operations for food & beverage
• Inventory and ordering for food & beverage products
• Maintaining a current menu of profitable, relevant and simple items
• Organization and cleanliness of kitchen and storage areas
• Maintaining and updating POS system for all menu items
• Semi-annual cost analysis of all items on the menu

• Oversee all outside vendor contracts
• Evaluate all vendor contracts on an annual basis (or semi-annual if necessary)

• Handling all customer complaints in a timely and efficient manner.

1. Communicating all complaints to owners within 12 hours of complaint

• Evaluate and oversee employee scheduling
• Analyze customer traffic (for days of the week) and shifts to determine the number of employees needed for each station and shift. Adjust schedule accordingly.
• Oversee scheduling and organization of parties and events, making sure that Rangers and staff are properly scheduled and prepared along w/ necessary supplies and food.
• Oversee manager schedules to ensure proper coverage of the park.

• Maintaining current training program for all kitchen and snack bar employees including paperwork required
• Maintaining health dept. codes, procedures, and requirements
• Assuring all staff know how to operate, clean, and maintain kitchen and snack bar equipment

• Assisting the Owner/ Leaders in the following areas
• Ongoing training and audits for current employees and managers
• Maintaining consistent and effective communication with employees regarding operational items
• Communicate expectations effectively
• Responsible for maintaining and implementing a current training program for all inside and outside employees including all paperwork required.
• Assist in first aid and safety training.
• Maintaining all operational checklists to ensure that they are accurate and up to date

• Monitoring and giving feedback to managers, shift leaders and employees concerning their performance
• Communicate praise &/or concern for individual employees to owners.
• Evaluating all shift leaders and hourly managers’ work performance on a reoccurring basis
• Year-Round Employees – Monthly basis
• Seasonal Employees – Monthly basis
• Assuring all disciplinary procedures are followed for all employees
• Providing owners with up-to-date employee information for evaluations

• Monitoring and keeping applications current
• Assist in contacting applicants and conducting phone interviews.
• Assist in screening applicants by personally accepting applications or conducting face-to-face interviews to determine eligibility.
• Inform owners of eligible applications.

• Phone messaging.
• Update and maintain phone automated phone messages to help promote events and different areas of the park.
• Maintaining the phone message system to ensure that all information is accurate.
• Answering the phone if office asst. is unavailable. Ability to communicate information effectively; take notes and deliver messages

• Update and maintain all monitor slides to be sure information is relevant and current.
• Ability to accept instruction and correction and apply the information to daily operations and responsibilities

• Assist in developing cleaning and maintenance checklists.
• Develop orientation program
• Develop staff training programs